Terms of Use

1. About these terms

These terms govern your access to and use of Networking Copilot, including the web application, the AI features, and any email or calendar connections you set up. They apply from the moment you create an account and for as long as you use the service. If you don’t agree with them, don’t use the service.

You must be at least 18 years old to use Networking Copilot. By creating an account you confirm that you are, and that the information you give us is accurate. If you use the service on behalf of a business, you confirm you have authority to bind that business, and “you” in these terms means the business too.

Our Privacy Policy forms part of this agreement. Where these terms talk about how we handle your data — and they do, deliberately, because it matters for this product — the Privacy Policy has the full detail.

2. The service

Networking Copilot is a business-networking CRM with follow-up automation, built for people who meet people at events. Depending on your plan, it lets you:

• Capture a contact by photographing a business card (AI reads the card image), or by typing or chatting the details in.
• Enrich a new contact at capture: the AI reads the contact’s own public website to fill in company, business description, industry, address and ABN, and searches for their public LinkedIn profile URL.
• Score leads against a rubric you define, with a written justification for each score.
• Manage contacts through pipeline stages, relationship notes, interest tags, meeting notes, tasks, an activity timeline and stats.
• Send follow-up email sequences from your own mailbox, in your own name.
• Stop a sequence automatically when a booking with that contact appears in your calendar.
• Use an AI chat copilot that reads and updates your own CRM.
• See suggested introductions between your own contacts.

Not every feature is in every plan. Business-card capture, the contact CRM and the automatic follow-up sequence are in every tier. Growth adds features such as AI lead scoring, the visual sequence builder, the AI CRM chat, website enrichment, rich contact profiles, interest tags, the AI to-do list, referral suggestions, custom pipeline stages and advanced reporting. Enterprise adds multiple users, an admin dashboard, group reporting, integrations and multiple brands. The pricing page is the definitive list of what each plan includes at any time, and section 13 covers how the service may change over time.

Enrichment credit packs are one-off purchases that top up the AI enrichment your account can run. They are not a subscription and do not renew.

3. Your account

You are responsible for your account. Keep your password secure, don’t share your login, and tell us promptly at [email protected] if you believe your account has been accessed without your permission. Anything done through your account is treated as done by you, unless it results from our failure to secure the service.

You can sign in with an email and password, or with a Google or Microsoft identity. Keep your account details current — the email address on your account is where we send notices under these terms (section 18).

4. Plans, pricing and billing

5. What happens when you cancel or downgrade

This is deliberate policy, so it gets its own clause.

• If you cancel: you lose access to the paid functions, but your data is preserved, not deleted. Every contact, note and sequence is still there. If you resubscribe later, you pick up exactly where you left off.
• If you downgrade from Growth to Starter: you lose the Growth-only features, but the data those features created — lead scores, rapport notes, interest tags, meeting notes — is kept. It returns if you upgrade again.
• Deletion happens only when you ask for it. We delete your data when you request deletion, as described in our Privacy Policy — not because you stopped paying.

6. Sending email is your responsibility

This clause matters more than any other in these terms, because of how the product works. Networking Copilot sends follow-up emails from your own mailbox, in your own name, to people you added. We are the tool; you are the sender. You are responsible for the content of every email the service sends for you, and for who receives it.

In particular, you must:

• Only contact people who would reasonably expect to hear from you — people you’ve met, who gave you their details, or who otherwise consented. Networking Copilot is built for following up people you actually met; it is not a cold-email tool, and you must not use it as one.
• Comply with the Spam Act 2003 (Cth). If your contacts are outside Australia, you must also comply with the equivalent laws of wherever they are.
• Include accurate sender details in every email, and a way for the recipient to opt out.
• Stop emailing anyone who asks you to stop, whether they ask formally or just say so in a reply.

Two practical points. First, the service does not detect replies — when someone replies to you, you cancel their sequence yourself; bookings are what stop a sequence automatically. Build that into how you work: if someone has replied and you leave their sequence running, the next follow-up still goes out in your name. Second, if an account is used for spam or bulk unsolicited email, we may suspend it.

7. Connecting email and calendar

Connecting a mailbox or calendar is optional — the service works without it. If you do connect one, you authorise us to send the follow-up emails you configure from your address, and to check your calendar for new bookings with contacts already in your CRM.

We never read your mailbox. There is no permission, credential, or code path that lets us. A Gmail connection uses an app password that can only send; our Microsoft app requests send-only mail access, with the read permission deliberately dropped. Calendar access is read-only on both platforms, and the booking scanner only acts on a newly created event whose attendee matches a contact already in your CRM — every other event is ignored and nothing about it is stored. The full list of permissions we request is in our Privacy Policy.

The credentials you connect are encrypted at rest. You can disconnect a mailbox or calendar at any time in Settings, which revokes the stored credential. You are responsible for having the right to connect the mailbox you connect — if it belongs to your employer or organisation, make sure you’re authorised to use it this way.

8. Contact data you upload

The contacts you add to Networking Copilot are other people’s personal information. By adding them, you confirm you have the right to give us their details, and you remain responsible for handling them lawfully — including under privacy law that applies to you.

Do not enter sensitive information — health information, biometric data, or government identifiers — into contact records. If a contact of yours asks for access to their details or for deletion, our Privacy Policy explains how we help with that.

9. AI features and their limits

AI does real work in this product — reading cards, enriching contacts, scoring leads, drafting email copy, answering chat. It can also be wrong, and these terms are honest about that. You accept the following:

• AI output is a suggestion, not a fact.Extracted card fields can misread a card. Enriched business details come from the contact’s public website and can be out of date or wrong. A LinkedIn match can be the wrong person — we discard low-confidence matches, but no match is guaranteed. Drafted email copy can miss your intent. Review AI output before you rely on it, and review email copy before it is sent in your name.
• A lead score is an estimate, not advice.It is the AI’s reading of a contact against the rubric you wrote. It is not an assessment of a person or a business, and not a recommendation to deal or not deal with anyone.
• Nothing in the product is professional advice. Not legal, not financial, not accounting, not tax. If a decision matters, get advice from a person qualified to give it.

We do not use your data to train AI models, ours or anyone else’s, and our AI provider does not train on data sent through its API. Details are in the Privacy Policy.

10. Acceptable use

Using Networking Copilot, you must not:

• Use the service for any unlawful purpose, or to harass, deceive or defraud anyone.
• Attempt to break, overload, or gain unauthorised access to the service, its infrastructure, or another user’s data.
• Probe or test the service’s security other than by reporting a vulnerability to us at [email protected].
• Reverse engineer, decompile or disassemble any part of the service.
• Resell the service or provide it to third parties as your own, or use it to build a competing product.
• Scrape the app with automated tools.

The email rules in section 6 are part of acceptable use too. If you breach this section, we may suspend or terminate your account under section 14.

11. Intellectual property

The Networking Copilot application and its software are ours. Your subscription gives you a right to use the service while these terms apply — it does not transfer any ownership of the software to you.

What’s yours stays yours. Your contacts, your notes, your brand assets and your content belong to you. You grant us only the limited licence we need to operate the service for you — to store your data, process it through the features you use, and send the emails you configure. We claim no ownership of AI outputs generated for you.

If you send us feedback or suggestions, we may use them freely, without obligation to you.

12. Availability

We work to keep the service available, but we don’t guarantee uninterrupted service. We may take the service down for maintenance, and we may suspend all or part of it where necessary for security. Where we can give notice of planned maintenance, we will.

13. Changes to the service and these terms

We may improve, change or add features over time. If we make a material change to these terms or to the service, we’ll give you 30 days’ notice by email before it takes effect. If a change disadvantages you, you may cancel your subscription — section 5 explains what happens to your data when you do.

14. Suspension and termination

You can stop using the service at any time by cancelling your subscription (section 4.2), and you can request full account deletion at any time (section 5).

We may suspend or terminate your account if you materially breach these terms — including the email responsibilities in section 6 and the acceptable-use rules in section 10 — or where suspension is necessary for security or required by law. Where it’s reasonable to do so, we’ll warn you and give you a chance to fix the problem first.

On termination, whatever the reason, section 5 still governs your data: it is preserved and deleted only when you ask, except where we must keep limited records by law.

15. Liability and your Australian Consumer Law rights

First, and clearly: your rights under the Australian Consumer Law are preserved. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that the Australian Consumer Law or any other law says cannot be excluded. If the service fails to meet a consumer guarantee, you are entitled to the remedies the law provides.

Where the law allows liability for breach of a non-excludable guarantee to be limited, our liability is limited to re-supplying the service or, at our option, refunding the fees you paid in the previous 12 months.

Beyond what the law does not allow us to limit: we are not liable for indirect or consequential loss, lost profits, or lost business opportunities arising from your use of the service. You remain responsible for the outcomes described elsewhere in these terms — the emails you send (section 6), the contact data you upload (section 8), and decisions you make on AI output you didn’t review (section 9).

16. Privacy

How we collect, store and handle personal information — including our commitment to never read your mailbox and where your data is stored — is set out in our Privacy Policy. It forms part of your agreement with us.

17. Force majeure

Neither of us is liable for delay or failure to perform caused by events outside reasonable control — including outages of third-party infrastructure, natural disasters, war, or government action. Whichever of us is affected must take reasonable steps to limit the impact.

18. General

• Governing law: these terms are governed by the laws of Victoria, Australia, and both of us submit to the jurisdiction of the courts of Victoria.
• Severability: if any part of these terms is found invalid or unenforceable, that part is severed and the rest continues in force.
• Notices: we send notices to the email address on your account; you send notices to [email protected]. A notice sent by email is taken to be received when it is sent, unless a delivery failure is received.
• Survival: clauses that by their nature should survive termination do — including sections 5 (your data), 11 (intellectual property), 15 (liability) and 18 (general).
• No waiver: if we don’t enforce a right under these terms, that isn’t a waiver of it.